DHL Opens $30-m Call Centre in Jamaica

Courier service DHL Jamaica has set up a $30-million call centre that employs 20 new staff.


The Caribbean Telesales Centre started operations on Monday with the remit of seeking new business from 26 countries in the Caribbean.

“It’s all about selling on the phone. So we do all the inbound and outbound [calls] where we are selling… DHL services,” stated Donovan James, general manager for DHL Jamaica and commercial director for the Caribbean.

DHL market share is approximately 49% in Jamaica and across the region. Effective January 2015, DHL increased rates by roughly 4.9% in Jamaica as part of its annual adjustment across the globe.

DHL started operations in Jamaica in 1988 with seven employees, according to a company release.

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