LIME yesterday said that it will not implement the planned paper bills fee announced recently that triggered widespread protest.
The company had proposed to charge a fee of $225 to each customer who opted to receive paper billing as of January 1, 2015.
“I’m pleased to announce that we will continue free paper bills beyond January 1, 2015 for those who prefer this traditional method,” CEO Garfield Sinclair said in a press release, disclosing that the decision was influenced by feedback from customers.
“LIME is a customer-focused company that listens to the feedback of our customers and although more customers are signing up for the online E-bill and payment option, some still prefer their paper bill by post, and so we will aim to satisfy the request of both groups,” Sinclair said.
Yesterday, he encouraged more customers “to join the almost 20,000 subscribers who have already signed up for E-billing since it was announced in November”.
“Receiving bills by e-mail is a growing industry trend that the company hopes customers will increasingly adopt with greater broadband penetration in the future. We’d also like to emphasise the positive environmental contribution each customer could make, should they choose eco-friendly E-billing.”